Frequently asked questions

Create a free account in the Partner Portal, then use the request form to build a purchase order: pick products from the catalog, set strength in mg, vial size, and quantity, add your ship-to address, and submit. You'll get a PO number instantly and a confirmation from the team by email with availability, lead time, and final pricing. Step-by-step: How to Order from Star Distribution.

Yes, for purchase orders — it ties every order to a verified email and lets you reuse your details. Accounts are free and for licensed practices, research organizations, and distributors. General questions can be sent through the contact form without an account.

No. Nothing is charged online. After you submit a PO we confirm by email and invoice directly. First orders are prepaid; approved accounts move to Net 30. We accept ACH and wire.

Most orders are produced to order rather than pulled from stock, so typical lead time is one to two weeks from a confirmed PO. Private-label runs follow the same timeline once artwork is approved.

Standard MOQ for private label is 3,000 vials per SKU, and we are flexible on a first order. Clinic and research accounts have lower thresholds — tell us your volume on the PO and we'll confirm.

We quote tiered pricing directly rather than publishing it. Once your account is set up, preset pricing can be attached to it so unit prices and subtotals show in the portal as you build an order. Anything not preset shows "Quote" and is confirmed by email.

Yes. Every SKU is available lyophilized under your own label, with packaging and inserts applied at the source.

We encourage independent verification:

• Independent samples. We ship pre-order samples of any SKU for your own testing, invoiced at cost and pulled from the same lot that would ship against your PO.

Release specification is 99% purity or higher by HPLC. A lot that tests below 99% is rejected and never enters inventory.

Yes. On request we connect prospective partners with current clients who have agreed to speak about their experience.

Every lot is filled and lyophilized in certified cleanroom facilities in the United States, operating to cGMP standards with ISO-7 cleanrooms, ISO-8 gowning anterooms, and ISO-5 laminar-flow clean benches certified to ISO 14644-1 by an independent testing firm.

Active pharmaceutical ingredient is sourced directly from green-list registered manufacturers under our own import logistics — no broker layer. Every shipment is tested for purity and assay before it enters production.

Yes. Every catalog compound is available as bulk raw API for qualified commercial and research accounts, with documentation per shipment. Tick "Raw API" on the portal form. See Raw API vs. Finished Vials.

Yes — cold-chain-appropriate packaging with ground delivery to all 50 states.

Yes. Approved distributors get their own Distributor Portal with a referral code and link, the ability to register clients under their name, and tracking so every client signup and order is attributed to them.

Through an independent partner company, we connect qualifying accounts with high-risk merchant processing built for peptide, telehealth, and wellness businesses. The partner sets its own terms and approvals.